RETURN POLICY

At Suigarh, we are dedicated to ensuring your satisfaction with your purchase. Our Return and Refund Policy is designed to provide clarity and fairness, particularly for customers who are required to arrange the return shipment themselves.

Return Process: Self-Ship by Customer

In the case of return requests, including products purchased by customers residing outside of India, it is the customer's exclusive responsibility to arrange and cover the shipping costs for the return of the product to Suigarh. Please be aware that Suigarh does not provide a pick-up service for customers initiating a return and requesting a refund.

Please follow these steps to initiate a return:

1. Eligibility for Return & Refund:
   • Returns are applicable exclusively to all apparel.
   • To qualify for a return and refund, the request must be submitted within 14 days from the date of product delivery.
2. Submission of Return & Refund Request:

   To commence the return process, we kindly request that you send an official email to namaste@suigarh.com. In this email, please ensure the inclusion of your order ID, detailed contact information, along with a succinct statement elucidating the reason for the return. It is imperative that you submit your return request within 14 days following the delivery date.

3. Return at Physical Store:

   For customers who have made online purchases, please be advised that the option to return products at any of our physical stores is not available. To request a return and refund for online purchases, customers are required to follow the official process, which includes submitting a return and refund request and self-shipping the product to us in order to initiate the refund.

4. Return Shipment Instructions:

   Upon receiving confirmation from our team, customers are required to ensure secure packaging of the items, including the inclusion of the order invoice. Subsequently, please arrange for the item to be dispatched via a traceable courier service to the following address:

   Suigarh
   PLOT NO 1909, G.I.D.C, Phase 3
   NEAR WATER TANK,
   Umbergaon, VALSAD, Gujarat, 396171
   GSTIN: 24AAFCB1309K1Z
   MOBILE: +91 81080 22930
5. Return Shipping Costs:

   Kindly be advised that the responsibility for the cost of return shipping rests with the customer. We do not provide return pick-up services.

6. Responsibility During Transit:

   We strongly recommend the utilization of a traceable courier service for your return shipment. We kindly request that you diligently track the shipment's progress and provide us with confirmation of its delivery to our facilities. This proactive approach is crucial to ensure a seamless processing of your refund. It is important to note that until the items reach our warehouse, we do not assume responsibility for them.

7. Inspection and Refund:

   Upon arrival at our warehouse, our dedicated team will meticulously inspect the returned items to confirm their adherence to their original condition. Typically, this quality assessment process spans a duration of 5-10 business days. Upon acceptance of your return, we will proceed to initiate your refund.

8. Failed Quality Check:

   In the event that an item fails to meet our stringent quality standards, you will receive notification via email. Subsequently, the item will be returned to you, with the associated cost incurred by you. To facilitate a successful quality inspection, kindly ensure that all product labels remain undisturbed and intact.

9. Faulty Products:

   If you receive a damaged product, we strongly advise and kindly request that you opt for an exchange replacement. In the case of a return and refund request, please note that we do not provide a pick-up service, and it is the customer's responsibility to self-ship the item at their own expense. Additionally, we request that you provide images and videos illustrating the fault when submitting your request via email.

10. Refund Process:

    Refunds will be processed upon receipt of the customer's shipment and can be expected within the following 6-7 working days. The refund will be issued to the original payment account used for the initial purchase. For a more comprehensive understanding of our refund procedure, please refer to our Refund Policy.

Suigarh retains the authority to modify and adjust any of the policy terms and conditions mentioned above at its exclusive discretion.

REFUND POLICY

1. Refund Initiation Timeline:

   Your refund process will commence within 7-8 business days from the date of receiving your shipment. It's essential to recognize that the refund process follows a comprehensive quality check. We kindly request patience and understanding from our valued customers during this phase.

2. Refund Schedule:

   Your refund is expected to be credited to the account used for order payment, typically within a window of 4-8 days following the initiation of the refund. It's important to acknowledge that the actual timeline for account credit is contingent upon various external agencies, including banks, payment gateways, and external couriers. We kindly request your patience and recommend allowing approximately 5-6 business days for the refund to reflect in your bank account.

3. Mode of Refund:

   For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase.

4. Refund for Cash on Delivery Payments:

   Upon receipt of your shipment, our support team will contact you via email to request your bank details. These details should include your IFSC Code, Bank name, branch city, and Account number. We emphasize that such information must be strictly provided via email only. Please be aware that none of our staff will ever request sensitive information such as OTP or personal details beyond what has been mentioned above. This practice ensures the security of your financial information.

5. Refund Non-Receipt:

   Upon successful refund processing, a unique refund ID will be provided. In cases of delay or failure to receive the credited amount by the specified date, it is mandatory that you promptly engage with your bank or wallet provider with an RNR number provided by us. You must initiate the formal process of filing a dispute or chargeback against the associated transaction.

   Submission of your bank or wallet statement is indispensable as compelling evidence of the debit, distinctly stating, "Money has been debited from my account, and I have neither received the services/product nor obtained a refund."

   Kindly be advised that the customer care department of the bank/wallet may not be equipped to assist in this matter. Exclusive resolution can be pursued solely through their dispute or chargeback department. This course of action is fundamental in safeguarding your financial interests.

Suigarh retains the authority to modify and adjust any of the policy terms and conditions mentioned above at its exclusive discretion.

CANCELLATION POLICY

At Suigarh, we are committed to delivering exceptional customer service and providing transparency in all our policies. Our Cancellation Policy is designed to outline the terms and conditions for cancelling orders. Please read and understand the following policy before making any purchase:

1. Cancellation Timeframe:

   Customers may cancel their orders within 24 hours from the time of purchase. It is important to note that we prioritize swift order processing and dispatch to ensure timely delivery.

2. Cancellation Request:

   To cancel an order, customers are required to send an email to namaste@suigarh.com, including the order ID and a statement indicating the reason for cancellation.

3. Refund for Cancelled Orders:

   Upon order cancellation, we will process a refund to the original payment method used during the purchase. Please allow 7-8 business days for the refund to be credited to your account.

4. Cancellation Beyond 24 Hours:

   After the initial 24-hour cancellation window has passed, the order cannot be cancelled, as it would likely have entered the processing and shipping stages.

5. Cancellation Limitations:

   Certain products or services may not be eligible for cancellation, especially if they are customized or made-to-order. In such cases, our team will provide specific guidance during the purchase process.

Suigarh reserves the right to amend and alter the terms and conditions of this Cancellation Policy at its sole discretion.

SHIPPING POLICY

Suigarh is dedicated to delivering your purchases in a timely and efficient manner while providing you with transparency and convenience throughout the shipping process. Our Shipping Policy outlines the terms and conditions for the shipment of your orders. Please take a moment to review and understand this policy before making any purchase:

1. Order Dispatch Timeframe:

   Orders are typically dispatched within a span of 6-7 business days from the date of order confirmation. Our commitment to swift order processing remains a top priority, ensuring your products reach you expeditiously. However, please note that certain products may be customized or made to order, and unforeseen challenges may arise, potentially leading to delays. In such cases, our dedicated support team will proactively keep you informed of any deviations from the standard dispatch timeline.

2. Delivery Partners India:

   Suigarh collaborates with trusted delivery partners such as Delhivery/ FedEx / Blue Dart/ DTDC/ DHL to ensure the secure and efficient delivery of your orders.

3. International Delivery Partner:

   Suigarh is proud to offer international shipping to our valued customers around the world. To ensure the safe and efficient delivery of your orders, we have established partnerships with renowned international delivery services, such as DHL or an equivalent service based on availability and location.

4. Delivery Time India and International:

   The delivery time may vary depending on your location. All products are dispatched from our warehouse located in Gujarat, India and are dispatched in minimum possible time. Shipping and Delivery timings may vary depending upon the working hours of the concerned country and policies of our courier partners. An estimated delivery timeframe will be provided at the time of order confirmation. Please note that external factors such as unforeseen circumstances and natural disasters may impact delivery times.

5. Order Tracking:

   To track the status of your order, you will receive a tracking number and relevant details through email once your order has been dispatched.

6. Delivery to Unserviceable Locations:

   On certain occasions, it may not be feasible to deliver to remote or unserviceable locations. If your address falls within such a category, we will promptly inform you, and a refund will be initiated as per refund policy.

7. Incomplete or Incorrect Information:

   It is the customer's responsibility to provide accurate and complete delivery information. Suigarh shall not be liable for any delays or non-delivery arising from incorrect or incomplete delivery details.

8. Failed Delivery Attempt:

   Our trusted shipping partner will make up to three delivery attempts and will make contact with you during these attempts. In the event of three consecutive unsuccessful delivery attempts, the shipment will be returned to our facilities, and a re-dispatch will be subject to shipping charges.

   Should you not be available at your residence during the initial delivery, the courier will make efforts to contact you for a subsequent delivery attempt. You also have the option to directly reach out to the courier, providing them with the order tracking number, to coordinate a convenient delivery date.

Addressing Delivery Concerns:

For any inquiries or disputes related to delivery, or if the package status indicates non-deliverable, please follow these instructions:

A. Contact Courier Partners: To resolve any delivery-related issues, please reach out to our courier partners through their respective customer service numbers or visit their official websites:

• • Blue Dart Express- https://www.bluedart.com/
• • Delhivery- https://www.delhivery.com/
• • Fedex- https://www.fedex.com
• • India Post- https://www.indiapost.gov.in

For additional queries and concerns, please feel free to reach out to us directly via email at namaste@suigarh.com. Be sure to include your order details for prompt and effective assistance. Our team is dedicated to addressing your inquiries and offering the necessary support as required.

CUSTOM-MADE GARMENTS POLICY

At Suigarh, we take pride in offering custom-made garments to cater to your unique style and preferences. Here's our policy regarding custom-made items:

1. Refund and Exchange Exclusion:

   Please note that custom-made garments are not eligible for refunds or exchanges. We create these pieces exclusively for you, considering your specific requirements.

2. Satisfaction Assurance:

   To ensure your complete satisfaction, we offer a one-time free alteration service if you are not entirely happy with the fit or style of your custom-made garment. Our commitment is to make sure you look and feel your best in your Suigarh attire.

3. Alteration Request Process:

   To request an alteration for your custom-made garment, please follow these steps:

   1. Send an alteration request via email to namaste@suigarh.com within 7 days after the date of delivery.
   2. Our team will arrange a pick-up of the garment to perform the requested alteration.
   3. Once the garment reaches our warehouse, we will promptly make the alteration.
   4. The entire process, from pick-up to the return of the altered garment, is expected to take 7-8 working days.

4. International Customer:

   Please note that the alteration policy, as outlined above, is applicable exclusively to our local customers. Unfortunately, international customers are not eligible for alteration services. We appreciate your understanding in this matter and remain committed to providing you with high-quality custom-made garments. If you have any questions or require additional information, please do not hesitate to contact us.