We may ask you for information to enable us to provide a service to you, and we collect this information by telephone, written correspondence or via a website. We may ask you for information, including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services. If you enter any of our competitions or promotions, we may ask for information about you, which will be made clear when you enter. We will also inform you of the purposes for which the information you provide may be used. We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future, and for other information, such as lifestyle data. We collect information from visitors to our websites to help us improve the websites and the services we make available. We know, for instance, how many visitors there are to the website, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and other companies offering their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised. We may also monitor and record our communications with you, including emails and phone conversations. The information we collect may then be used for training purposes, quality assurance, to record details about the products and services you order from us, and to meet our legal and regulatory obligations generally. We do not use this information to analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this).
We may receive personal information about you from other companies and organisations (for example, for marketing purposes), and we rely on these third parties to obtain your consent for us to use this information.
As a normal part of our business, we do not share your information with other companies. However, we sometimes use other companies to provide services to you or to provide services to us. We may need to share your personal information with them to enable them to do this. When we do so, these companies are required to act according to the instructions we give them and must meet the Data Protection Act requirements to keep the information secure. We may share your personal information with other parts of Suigarh to enable them to conduct their businesses and market their products and services to you. We provide this information in accordance with our code of practice on the disclosure of customer information. We may share your personal information with other companies so they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to, you will need to contact that company yourself to let them know. You can ask us not to continue to provide your personal information to any more companies in future. We may provide information in response to properly made requests for the prevention and detection of crime and the apprehension or prosecution of offenders. We may also provide information to safeguard national security. In either case, we do so in accordance with the Data Protection Act. We also provide information when the law requires, for example, under a court order or in response to correctly made demands, under powers contained in the legislation.
The period we keep information varies according to the use of the information. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
If the information we hold about you is inaccurate, please let us know, and we will make the necessary amendments and confirm that these have been made.
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when registering or making an order (including your credit card details and password). Any personal data you send us online is securely encrypted.
A "cookie" is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile when you visit a website. The server then sends a cookie back to the originating website each time you visit it or if you visit another website that recognises that cookie. Different types of cookies are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to provide you with advertising more tailored to your interests or to measure the number of site visits and the most popular pages users visit. Some cookies are allocated to your PC only for the duration of your visit to a website. These are called session-based cookies. These automatically expire when you close down your browser. Another type of cookie is known as a "persistent" cookie. Such a cookie would remain on your PC for a period of time.
Website operators already have to give users information about their cookies and why they use them. Now they also have to have your consent to use them. To comply with these new rules, we have developed a system of classifying the different types of cookies we use on Suigarh or which may be dropped by third parties through our websites. This classification system is based on the purpose the cookies are used for and determines the way we will ask for your consent to use them. The classification explains which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your PC. To fully use the online shopping and personalised features on www.suigarh.com, your computer, tablet, or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from www.suigarh.com or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Cookies can also be removed from your PC using browser settings. However, there will still be some deterioration in the service you receive (for example, you may receive many pop-up boxes containing the same advertisements, or you may not be able to access a page you earlier personalised). Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These can be found in the advanced preferences.
The categorisation is also used in a 'cookie code' developed by the International Chamber of Commerce (ICC) for use by website operators to comply with the new rules. There is also more information to be found on www.allaboutcookies.org.